Returns & Exchanges
We want you to be fully satisfied with your Thermos UK purchase, which is why we offer a 30-day return window for items in their original, unused condition and packaging. If your product is faulty or damaged, our dedicated customer service team is here to assist with a swift replacement or refund.
Initiate Your Return
Contact our customer support team with your order number and reason for return to receive a unique Return Authorization number.
Prepare the Package
Safely pack your Thermos products in their original retail box and include a note with your name, order number, and authorization code.
Ship to Our Warehouse
Send your parcel via a tracked courier service to our UK distribution center; we recommend keeping your postage receipt until the refund is processed.
Receive Your Refund
Once our quality control team inspects the returned items, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing